Faq

• About our buildings

  Our properties tell historic tales of a small, yet bustling Reykjavík from the early to mid 1900s.
  Reykjavík Residence Hotel began renovating a selection of landmarked buildings in 2010, with our most recent property opening its doors in 2019 at Hverfisgata 78.

  All our buildings are centrally located, within a few minutes walking distance from our reception, located at Vatnsstígur 2.

  On arrival day the location of your designated building will be confirmed. Read about our buildings here Properties Reykjavik Residence Hotel.

  2024_Reykjavik_Residence_map

  

• Arriving at Reception

  There is no parking in front of our Hotel Reception at Vatnsstígur 2. Please park your car nearby before checking in with us at Reception. We will then let you know in which building you are staying.

• Flexipass - your room key

  You will be able to access your apartment via smartphone, using the Flexipass app; it is fast and easy.
  On arrival day, when your room is ready, we will send you a code to access it. Before arriving, we recommend downloading the app below.

  Download the APP named FLEXIPASS (iOS and Android)
  Enter the code provided to you by email on your check-in day, once your room is ready.
  Please note that the code is all capital letters.
  Each CODE is valid for only 1 device. Please contact us if you would like codes for more phones.

  Once the CODE has been typed in, please press GET ROOM KEY. Your CODE will be validated and your room number appears in the app. You will see the address of your building when you press ADDRESS in the lower left-hand corner in the FLEXIPASS app.

  When in front of the door, place your smartphone on the sensor and allow at least 2 seconds for the green light to stop flashing and turn solid.

  View instructions 

• Parking Information

  

  There is no free parking in the immediate vicinity of our properties. – View map

  There are three parking zones around the hotel, indicated by P-signs around the city. Ticket machines also display which zone you are in.

  The basic rule is that the closer you are to Laugavegur (the main shopping street) and the downtown area, the higher the zone. For example, the street behind the Embassy Building on Hverfisgata is P2.

  The prices below are current as of October 2023:

  P1 Zone

  Price:

  600 ISK per hour, max 3 hours

  Hours: Mon-Fri: 09:00-21:00 / Sat-Sun: 10:00-21:00

   

  P2 Zone

  Price:

  220 ISK per hour

  Hours: Mon-Fri: 09:00-21:00 / Sat-Sun: 10:00-21:00

   

  P3 Zone

  Price:

  220 ISK for the 1st and the 2nd hours

  65 ISK each hour after that

  Hours: Mon-Fri: 09:00-18:00 / Sat-Sun: Free

   

   

   

• Airport Transportation

  If you wish to arrive at the hotel quickly and effortlessly, you may hire our private driver.

  Small car for 1-4 people at 23,400 kr one way. This car can only accommodate a maximum of 3 large luggage items and 3 smaller items) for a one-way trip.
  Large car for 5-8 people at 29.900 kr one way.

  Our driver will meet you at the airport, holding a sign with your name on it and drive you directly to the hotel.

  If you would like to reserve this service, please email us at info@rrhotel.is and include:

  Name:
  Date:
  Flight:
  Est. landing time:
  Number of passengers:
  Number of suitcases:
  Your contact number:

  City taxis are also available from the airport. They run on meters so the price varies depending on traffic and the time of the day.

  Finally, there is the Flybus, which is a convenient coach service from Keflavik International Airport to Reykjavik. The Flybus operates in connection with all arriving flights. You will find coaches outside the arrivals terminal, and Flybus will take you to the bus stop number 14, which is about 3 min walking distance from our hotel.

• Luggage storage

  Our luggage storage room is located at our reception at Vatnsstígur 2, 101 Reykjavík. We will happily store your luggage either prior to check in time, or after you have checked out.

• What's in my room?

  We offer a range of amenities to ensure a comfortable stay for our guests

   

  Kitchenette

  Equipped with cooking utensils and cookware.

  Includes a coffee machine, kettle, and a refrigerator.

  Complimentary coffee capsules, tea, milk, juice, corn flakes and oil for cooking.

   

  Bathroom

  Toiletries provided from L’occitane.

   

  General amenities

  Flat screen TV for entertainment.

  Safe for securing valuables.

  Bathrobe for added comfort.

  Hairdryer for convenience.

   

  Additional amenities for Three Bedroom apartments

  Washer and dryer facilities.

• What is the check-in and check-out time?

  Check in time is from 3 pm. Check out time is until 11 am.

• Do you offer Wi-Fi, and is it complimentary?

  We offer free Wi-Fi to all our guests both in the rooms and all public areas of the buildings.

• Breakfast Information

  If you have not already pre-booked your breakfast we recommend you do so by emailing us at info@rrhotel.is

  Take advantage of our delicious breakfast basket which includes a variety of local cheeses, yogurts and fresh fruit, along with hardboiled eggs and a selection of toppings that will accompany the freshly baked sourdough bread that is delivered to your door at 8 am.

  The breakfast basket is brought to your room and left in the fridge the day before. The fresh bread you will find on your doorknob each morning.

  You will also find complimentary coffee, tea, milk, juice and cornflakes in the room. We can prepare vegan, vegetarian and gluten-free options if given appropriate notice.

  Price 3.400 ISK per person per day.

• Electrical plugs

  Iceland uses the European electrical plug with 230W. There are convertors for sale in the reception should you need one.

• Laundry and Dry cleaning

  Our 3 bedroom apartments are equipped with a washer & dryer.

  We offer a shared self service laundry room for our guests to be used free of charge at one of our buildings at Hverfisgata 78.

  Laundry and Dry cleaning service is available on weekdays. You will find a laundry bag and paper in your room. If the laundry bag is brought to reception, or if the reception team is notified about your laundry request before 10 am, the laundry will be washed and ready the same day in the afternoon. For laundry drop off after 10 am, laundry will be ready the next day afternoon.

• Early / Late arrival

  Your apartment will be ready from 3 pm on arrival day. If you are arriving early we are happy to store your luggage at our reception at Vatnsstígur 2. You are also most welcome to relax in reception until your apartment is ready.
  Arriving late is not an issue. You will be able to enter your apartment any time after 3 pm using the Flexipass app. Alternatively our reception is open 24/7 should you need a physical keycard.

• Can I cancel or modify my reservation?

  Canceling or modifying a reservation depends on under which conditions the reservation has been made.
  Prepaid non-refundable reservations can not be modified or canceled. In case of a no show, no refund will be issued.
  Flexible reservations made via third party booking sources are modified or canceled via the same channel they were reserved through.
  Flexible reservations made directly via Reykjavík Residence website please contact info@rrhotel.is for any modification or cancellation requests.

• Payment methods

  We accept all major credit and debit cards, and we do not accept cash in any currency.

• Local city bus

  You will find several bus stops for local buses near your apartment. Information on the local bus can be found here

• Can you recommend any tours?

  Our reception team is happy to assist you with recommending and booking tours and activities. You can also see our recommended tours and tour operators here: https: //rrhotel.tourdesk.is/Tour

• Bus stops for tours

  Depending on which of our buildings you are staying in, the closest bus pick up/drop off four tours would be bus stops #6 and #14. Our default bus stop is #14 and we recommend using that one for your arrival to Reykjavík*.
  On arrival day the location of your designated building will be confirmed. Reception can thereafter assist with scheduling your pickups to the bus stop closest to your building.

  *If you are planning on getting from Keflavík Airport to the city of Reykjavík with a bus, we recommend booking the bus transportation to the main bus terminal and taking a taxi from the bus terminal directly to your designated building or the reception.